FAQ

Order

If the delivery address for both orders is identical, we will gladly combine them into a single shipment. Please send a short message to shop@whitepocket.pl—we will consolidate your purchases and promptly refund the overpaid shipping cost for the second order back to your account.

To cancel your order, please contact us as soon as possible at shop@whitepocket.pl. Once your request is received and processed, we will send you an email confirmation, and your funds will be promptly refunded using the same payment method you used for the purchase.

In our effort to be eco-friendly, all sales documents are sent in electronic form. You will find your invoice or receipt attached to the email titled "Your order has been shipped."

At White Pocket, we deeply value individual needs, which is why we are more than happy to create custom-made orders. Please write to us at shop@whitepocket.pl, specifying the exact dimensions of the bedding you need. Once we verify fabric availability and our production schedule, we will prepare a personalized quote and estimate the delivery timeframe for you.

Products

Typically, out-of-stock items return to our collection within 2–3 weeks. To ensure you don't miss the restock, we highly encourage you to use the "Notify me when available" feature found directly on the product card. You will receive an automated email the moment the item lands back in our warehouse. If you need a more precise date, feel free to reach out to us via email or phone.

While both fabrics delight with their incredible smoothness, the key difference lies in the origin of the fibers:

  • Cotton satin is a premium cotton woven with a specific satin weave, which gives it a subtle luster and exceptional softness.
  • Mako-satin is the ultimate luxury version, woven from selected Egyptian cotton featuring exceptionally long fibers. This makes the material even more silky to the touch, lighter, and more durable than standard cotton satin.

The main difference lies in the weaving technique, which dictates how the fabric feels and behaves:

Cotton satin
features a specific weave that gives the fabric a subtle, elegant sheen, a silky-smooth surface, and a beautifully soft, fluid drape. It feels incredibly gentle and slightly warmer against the skin.

Percale uses a classic, tight plain weave (one thread over, one thread under). This results in a matte finish and a crisp, cool feel. It is exceptionally breathable, highly durable, and perfect for those who prefer a fresh, hotel-like crispness.

It is simpler than you think—just choose the size that matches the exact dimensions of your mattress. For example, if your mattress measures 160 x 200 cm, select a sheet in that exact same size.

Our fitted sheets come with built-in height allowances (pockets):

  • Satin cotton sheets are ideal for mattresses with a standard height of up to 25 cm.
  • Knitted (Jersey) sheets are incredibly elastic, allowing them to stretch and fit comfortably even on high mattresses up to 30 cm.

No, the order of the dimensions matters. The first number always represents the width, and the second represents the length (from the headboard to the foot of the bed). This means that 220 x 200 cm bedding is designed for extra-wide beds where more coverage is needed on the sides.

Standardly, our collection features duvet covers in the 220 x 200 cm size. However, if your bed requires a 200 x 220 cm orientation, we will gladly custom-tailor it for you as an individual order. Just drop us a line at shop@whitepocket.pl.

Yes! If you are interested in purchasing just the duvet cover, please contact us at shop@whitepocket.pl. We will prepare a personalized price quote for you and provide details regarding the estimated production and delivery time.

Absolutely! We understand that everyone's body is unique, so you don't have to compromise on the perfect fit. You can easily mix and match different sizes for your pajama top and bottom, or create your own custom style configuration. Simply contact us at shop@whitepocket.pl with your preferred combination, and we will help you complete your ideal set.

Exchanges and Returns

Due to logistical and accounting reasons, we do not offer direct product exchanges. If the selected color or size does not meet your expectations, the simplest solution is to return the item and place a new, independent order for the desired product.

Our bedding sets (much like our two-piece pajamas) are sold as an integral whole. Therefore, it is not possible to return or exchange individual components of a set. If the product does not meet your expectations, please return the complete, full set.

To be eligible for a return, the bedding must be in the exact same pristine condition as when you received it. Consequently, we cannot accept returns for bedding that has already been washed.

No, the cost of the return shipping is covered by the buyer.

We typically process returns within 5 days from the moment the package arrives at our warehouse. By law, the refund will be issued no later than 14 days after we receive your return shipment. The funds will be credited back to you using the exact same payment method that was used for the original purchase.

Complaints

We are incredibly sorry if this happened to you. Every single product undergoes a strict quality control check before shipping, but if you notice a defect, please contact us immediately at shop@whitepocket.pl. In your email, please provide your order number and attach photos of the issue—this will help us verify your request quickly and offer a swift solution (such as a replacement or a full refund).

The warranty does not cover mechanical damage resulting from improper use (e.g., accidental cuts, tears) or any damage caused by incorrect care and washing inconsistent with the product instructions.

Payment

Don't worry—your order has been safely registered in our system. If the automatic online payment failed, you can easily finalize your purchase by making a traditional bank transfer using the following details:

  • Recipient: Lepre Sp. z o.o.
  • Address: ul. Jar Raduni 19, 83-000 Juszkowo
  • Account Number: 06 1140 2004 0000 3102 8534 4039
  • Transfer Title: Order No. [insert your order number here]

We will begin processing your order as soon as the payment is credited to our account. If you are in a hurry, simply send a transfer confirmation to shop@whitepocket.pl—this will significantly speed up the shipment.

Delivery

Yes, we offer shipping to most European countries, as well as the United States and Canada. If you are interested in shipping to a country that is not listed below, please feel free to contact us.

Below you will find the shipping costs and estimated delivery times for each region:

Germany, Austria, Czech Republic, Belgium, Denmark, Netherlands

  • Cost: 70 PLN
  • Delivery time: 3–5 business days

Luxembourg, Latvia, Lithuania, Slovakia, Hungary, Estonia

  • Cost: 70 PLN
  • Delivery time: 4–8 business days

Slovenia, Italy, France, Bulgaria, Croatia, Spain, Romania, Portugal

  • Cost: 85 PLN
  • Delivery time: 4–8 business days

Finland, Greece, Sweden

  • Cost: 120 PLN
  • Delivery time: 4–8 business days

United States, Canada

  • Cost: 145 PLN
  • Delivery time: 6–10 business days

Our warehouse does not operate a public pickup point. However, we make sure that every courier delivery reaches our customers incredibly fast and in flawless condition.